How long does it take to process my order?

• Most orders are processed within 1–3 business days.

• During busy seasons (holidays, launches), processing may take a bit longer.

• Custom orders may require additional time — timelines are listed on each product page.

Can I change or cancel my order?

• Because everything is handcrafted in small batches, orders cannot be changed or canceled once production begins.

• If you made a mistake, email me right away — if I haven’t started your order yet, I may be able to help.

Do you offer rush orders?

Sometimes!

Send me an email or DM, and I’ll let you know if a rush is possible based on my current workload.

How much is shipping?

• I offer a flat-rate shipping fee of $6 anywhere in the U.S.

• Orders ship via USPS with tracking included.

• If you need your order sooner, reach out and I may be able to help.

How do you ship your orders?

• All items ship from Arizona via USPS unless otherwise stated.

• Tracking is included on all physical orders.

Do you ship internationally?

Not yet — but I plan to in the future!

My package says delivered but it’s not here. What do I do?

• Double-check your address.

• Check with neighbors or your apartment office.

• USPS often marks packages delivered 24–48 hours early.

• If it still hasn’t arrived, message me — I’ll help guide you on next steps.

Do you accept returns?

All sales are final.

Because everything is handmade, I do not accept returns or exchanges.

What if my order is damaged?

Please contact me within 5 days with photos.

I’ll always do my best to make it right.

What are polymer clay earrings?

Polymer clay is a lightweight, durable material that makes earrings comfortable for all-day wear. Each piece is hand-sculpted, baked, sanded, and sealed by hand here in Arizona.

Are your earrings safe for sensitive ears?

It depends on the style!

– Ball posts → hypoallergenic (best for sensitive ears)
– Hooks + stud posts → Bead Landing nickel-free findings (safe for most, but not ideal if you’re highly sensitive)

If you’re unsure which findings a pair uses, just reach out — I’m always here to help. 🤎

How do I care for my earrings?

• Store in a cool, dry place.

• Avoid water, extreme heat, and chemicals.

• Clean gently with a microfiber cloth.

• Polymer clay is durable but not unbreakable — treat them with love.

Do you offer gift cards?

Yes! Wilder & Woven gift cards are available in various amounts and delivered via email.

Can gift cards be refunded?

No — gift card sales are final.

You can reach me at: wilderandwoven@gmail.com or submit a form on the Contact Page.

I’m always happy to help. 🤎