How long does it take to process my order?

• Most orders are processed within 1–3 business days.

• During busy seasons (holidays, launches), processing may take a bit longer.

• Custom orders may require additional time — timelines are listed on each product page.

Can I change or cancel my order?

• Because everything is handcrafted in small batches, orders cannot be changed or canceled once production begins.

• If you made a mistake, email me right away — if I haven’t started your order yet, I may be able to help.

Do you offer rush orders?

Sometimes!

Send me an email or DM, and I’ll let you know if a rush is possible based on my current workload.

How much is shipping?

• I offer a flat-rate shipping fee of $6 anywhere in the U.S.

• Orders ship via USPS with tracking included.

• If you need your order sooner, reach out and I may be able to help.

How do you ship your orders?

• All items ship from Arizona via USPS unless otherwise stated.

• Tracking is included on all physical orders.

Do you ship internationally?

Not yet — but I plan to in the future!

My package says delivered but it’s not here. What do I do?

• Double-check your address.

• Check with neighbors or your apartment office.

• USPS often marks packages delivered 24–48 hours early.

• If it still hasn’t arrived, message me — I’ll help guide you on next steps.

Do you accept returns?

All sales are final due to the handmade nature of each piece.

However, if your order arrives damaged, please contact me within 5 days of receiving your order with photos and I’ll make it right.

What are polymer clay earrings?

Polymer clay is a lightweight, durable material that makes earrings comfortable for all-day wear. Each piece is hand-sculpted, baked, sanded, and sealed by hand here in Arizona.

Are your earrings safe for sensitive ears?

It depends on the style!

– Ball posts → hypoallergenic (best for sensitive ears)
– Hooks + stud posts → Bead Landing nickel-free findings (safe for most, but not ideal if you’re highly sensitive)

If you’re unsure which findings a pair uses, just reach out — I’m always here to help. 🤎

How do I care for my earrings?

• Store in a cool, dry place.

• Avoid water, extreme heat, and chemicals.

• Clean gently with a microfiber cloth.

• Polymer clay is durable but not unbreakable — treat them with love.

Do you offer gift cards?

Yes! Wilder & Woven gift cards are available in various amounts and delivered via email.

Can gift cards be refunded?

No — gift card sales are final.

You can reach me at: wilderandwoven@gmail.com or submit a form on the Contact Page.

I’m always happy to help. 🤎